About PortalMine

Make server hosting simple. Minecraft is at its best when friends can jump into a shared world without spending hours on setup.

Be transparent. We keep policies visible, communicate incidents on our Status page, and explain limits in plain language.

Prioritize stability. A small, reliable feature set beats a huge dashboard that confuses beginners.

We offer a free tier intended for small servers. This means:

• We apply fair-use limits to protect platform stability.
• We keep the experience beginner-friendly, with safe defaults.
• We continuously improve the core features rather than adding endless complexity.

Note: If you add premium plans later, this same transparency makes upgrades feel optional—not forced.

Server communities thrive when expectations are clear. We recommend:

• Use a whitelist for private worlds.
• Write 5–8 short rules: griefing, chat language, respect, and builds.
• Keep admin access limited to people you trust.
• Back up before experimenting with plugins/mods.

Want a simple checklist? See How it works.

If you need help, you can always reach support at support@portalmine.com or use our Contact page.

For platform incidents, we post updates and maintenance notices on Status.