Contact

Need help, have feedback, or want to report an issue? Use the options below and we’ll get back to you as soon as possible.

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Support channels

Email

For account help, billing questions (if applicable later), or detailed bug reports.

Email: support@portalmine.com

  • Include your username and a short description.
  • Attach screenshots if it’s a UI issue.
  • If it’s urgent, mention “URGENT” in the subject.

Before contacting support

Most issues can be solved faster with these checks:

  • Check Status for outages or maintenance.
  • Read FAQ for common fixes.
  • If you changed plugins/mods recently, revert and test again.
  • Try copying the server address again (no spaces).

Contact form (optional)

Use the form below to reach support. Please include your username (if any), server name, and a clear description of the issue so we can help faster.

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For privacy details, read our Privacy Policy.

Abuse reports

If you want to report abuse, spam, or harmful behavior:

  • Include evidence (screenshots, usernames, timestamps).
  • Tell us which server/world it happened on.
  • Use “Abuse report” in the subject line if emailing.

We handle reports as quickly as possible and may request additional details.