Status

Live service health, incident updates, and maintenance notices. If something isn’t working, check this page first—then contact support if needed.

Contact supportGo to dashboard

Current status

This page shows the current health of PortalMine services and recent incidents. If you experience issues, check here first, then contact support if needed.

Website
Operational
OK

Landing pages, docs, and login UI are reachable.

Dashboard & API
Operational
OK

Server management actions and auth endpoints.

Game servers
Operational
OK

Java and Bedrock/Nukkit game servers are currently running normally.

Incident history

Increased latency in EU region

Date: 2025-12-28 · Duration: ~40 minutes · Impact: some servers

Resolved

We observed elevated latency on a subset of nodes. Mitigation included routing adjustments and a restart of affected services.

Timeline
  • 00:10 UTC — Alert triggered
  • 00:18 UTC — Investigation started
  • 00:31 UTC — Mitigation applied
  • 00:50 UTC — Latency back to normal

Planned maintenance

Date: 2025-12-15 · Duration: 15 minutes · Impact: dashboard

Completed

Routine updates to improve stability. During maintenance, some dashboard actions could temporarily fail.

If something breaks: what to do

  1. Check this Status page for incidents and maintenance.
  2. Refresh the dashboard and retry once.
  3. Try a clean copy of the server address (no extra spaces).
  4. Undo recent changes (plugins/mods) and test again.
  5. Contact support with your username, server name, and a short description of the issue.

Support: Contact · Email support@portalmine.com